State Farm® Insurance Agent Jonathan Yu

"Sara Fulkerth is definitely a 5 star representative for State Farm Insurance. She is not only knowledgeable and professional but very personable too. She explained everything clearly with was quick to follow-up on my request."

"Jake returned my call on the same day that I left a message. He was very professional added my additional vehicle. As requested."

"Great experience. Answered all my questions. Very friendly."

"I have been with State Farm for several years, and overall my past experience had been good — until this incident. Yesterday, I received a letter stating that one of my homeowner’s insurance policies would be canceled in January for no clear reason. I immediately called the office to find out what was going on. The representative I spoke with, a man named Jackie, claimed that I had “missed a phone call on December 8.” I clearly told him that I never received any such call. He then changed his story and said that either my husband or I had personally called in to cancel the policy, which is completely false. We never made such a request. I asked a very reasonable question: How could a policy be canceled without my knowledge, and shouldn’t identity verification be required for something this serious? His responses were vague, inconsistent, and extremely unprofessional. He showed no awareness of what he was saying or the seriousness of the issue. The conversation was conducted in Chinese and led nowhere. I do not accept vague explanations when it comes to something as important as insurance. I decided not to waste more time and called the office again, this time in English, clearly requesting to speak with a manager. Jackie then claimed he himself was the manager. If that were truly the case, I honestly worry about the future of this office. Eventually, I was able to reach the actual manager, Connie. After reviewing my account, she confirmed that there was absolutely no record of me calling to cancel the policy. She listened patiently to everything I experienced and acknowledged that this was an internal mistake. She sincerely apologized and handled the situation professionally. I also explained that if I ever intended to change insurance companies, I would move all of my policies together (home and auto) — never just cancel one policy randomly. Connie understood completely. I want to be very clear: I have never purchased any home or auto insurance through Jackie. My previous contact at this office was a very kind Ms. Ding, who no longer works here. Somehow, my profile was automatically reassigned to him. I have since told the manager that I do not want him as my agent under any circumstances. This review is a wake-up call to others: Please check who is managing your insurance policies. Do not let an unprofessional and careless person create unnecessary stress and risk for you."

"Mr. Justin is Best State farmer agent ever!"

"Sara was very helpful, kind, and efficient!"

"Justin is the best guy to 10/10"

"Chris was incredibly helpful with my insurance quote. He was very patient, took the time to clearly explain all the details, and made sure I understood everything throughout the process. Because of his professionalism and clear communication, the entire experience was smooth, easy, and stress-free. I really appreciate his help and would highly recommend working with him."

"It was a pleasure to work with Justin Law! He was able to answer all my questions and get great home & auto policies. Thank you!"

"They are extremely helpful, prompt and Jake went above and beyond to service my needs! I recommend them five out of five"

"Jake Thank you for the excellent service provided."

"Jake was helpful getting my new policy added!"

"Very welcoming and great service I really appreciate it Jimmy Graf"

"Excellent customer service, super professional. Made everything so much easier!"

"Super easy to work with and very reliable !"

"I had an outstanding experience with Grant! He was knowledgeable, patient, and guided me through every step with clarity and efficiency. He made what could have been a stressful process feel simple and seamless, and I truly appreciate his help in finding the perfect policy."

"Amazing experience. All of the staff are very professional. Especially Grant who helped me work through all my questions."

"Sara is very helpful!"

"Exceptional service from Jake at Jonathan Yu State Farm Insurance! Thank you!"

"Jake, good job. Explained my renters insurance perfectly"

"We’re so grateful for Sara!! She It is so personable and helped us save money with our coverage every month!! We’re so thankful💕🫶"

"Thanks Connie for your help 😊"

"Everyone at new Albany office is amazing and kind"

"Michelle was so helpful and friendly with me during my process into getting a policy for a vehicle , she explained things clearly and with calmness. Would recommend to my friends and family"

"Very nice and informative!"