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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ying Liu

Ying Liu

April 23, 2025

5  out of  5
rating by Ying Liu
"Victor is very nice to work with"
We responded:
"Thanks for choosing us, Ying Liu! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
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Tiffany Allen

April 18, 2025

5  out of  5
rating by Tiffany Allen
"I received a wonderful experience and great customer service with Justin (agent). He took his time and explain everything in detail and walk me through the process of my insurance and help me to save money as well. Thanks Justin"
We responded:
"Thank you, ! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
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Debebe Kebede

April 17, 2025

5  out of  5
rating by Debebe Kebede
"Tori was above and beyond helping me add a driver on to our auto insurance. She did explain the changes very well and answer all my questions and requests professionally. Thank you Debebe"
We responded:
"Thank you, Debebe! Finding the right insurance coverage is so important, and we’re thrilled we could help you navigate the process with confidence. "
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Tom Martin

April 17, 2025

5  out of  5
rating by Tom Martin
"I called and spoke with Connie for about 5 min about a question with my homeowner's policy. She was so pleasant, informed and respectful to my needs. I want to thank her for handling this manner so professionally."
We responded:
"Thank you, Tom, for sharing your experience with us! We are delighted to hear that Connie was able to assist you so effectively and professionally. Your feedback is greatly valued, and we will make sure to pass along your kind words to her."
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Paige Royse

April 16, 2025

5  out of  5
rating by Paige Royse
"Connie assisted me by answering some questions I had about removing our mortgage escrow account and how to handle insurance premium payments in the future. I appreciated the insight she was able to provide. Thanks Connie! :)"
We responded:
"We appreciate you, Paige! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family! "
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DENNIS TEDESCO

April 15, 2025

5  out of  5
rating by DENNIS TEDESCO
"It is a pleasure dealing with your agency, Tori was very helpful and pleasant. Thanks again, Dennis Tedesco"
We responded:
"Dennis, we truly appreciate your feedback! We're always here to support you and are delighted to have been able to assist with your insurance needs. Thank you for choosing us!"
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Frank Rinehart

April 8, 2025

5  out of  5
rating by Frank Rinehart
"I recently purchased a travel trailer and miss Tori had helped me with the set up of the policy for the trailer and change my auto policy too best set me up for worst case scenario very knowledgeable and polite."
We responded:
"We strive to make insurance simple and stress-free, and we’re thrilled to hear we did just that for you, Frank! Let us know if we can help with anything else. "
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D Robertson

April 7, 2025

5  out of  5
rating by D Robertson
"I would like to thank Connie for helping me make changes to my insurance coverage. She was very knowledgeable and professional during the process."
We responded:
"Thanks for choosing us, D Robertson! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
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Sean Daley

March 28, 2025

5  out of  5
rating by Sean Daley
"Received call from Toria ..She was very outgoing/helpful and I definitely look forward to working with here in the future. Sean"
We responded:
"Thank you, Sean, for your kind words and the fantastic rating! We're thrilled to hear that Toria made such a positive impression, and we're excited to continue working with you. If you ever need assistance, don't hesitate to reach out."
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Dragonsmith101 XD

March 25, 2025

5  out of  5
rating by Dragonsmith101 XD
"Connie helped me today with changing my renter policy. She was very informative and accommodating."
We responded:
"Thank you, Dragonsmith101! We're delighted to hear that Connie was able to assist you effectively with your renter policy. We truly appreciate your feedback and look forward to serving you again in the future."
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Mike Searcy

March 24, 2025

5  out of  5
rating by Mike Searcy
"Connie Miller was a great help with updating our auto insurance and very patient with explaining everything, Thank you Connie"
We responded:
"Thank you, Mike, for sharing your positive experience! We're thrilled to hear that Connie was able to assist you effectively with your auto insurance updates. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to her."
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Matthew Harris

March 21, 2025

5  out of  5
rating by Matthew Harris
"I was helped by Justin Law and I’ve gotta say he provides the best experience whenever I have an issue with my insurance and I firmly believe that man needs a raise."
We responded:
"Thank you, Matthew, for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Justin has been able to provide you with such excellent service. We'll be sure to pass along your feedback to him!"
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Laura D. Dyess

March 13, 2025

5  out of  5
rating by Laura D. Dyess
"It is always a joy to work with the support team in Jonathan Yu's office. Connie and Mary are 2 who stand out and go above and beyond to make sure my questions are answered and I'm complete with understanding whatever the purpose of the call. I don't feel rush and they don't mind the time spent to answer the myriad of questions I often have. Thank you! Thank you! Thank you!"
We responded:
"We can’t thank you enough for this awesome review, Laura! Knowing we made your experience a great one means the world to us. "
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Marsha M

March 10, 2025

5  out of  5
rating by Marsha M
"Thank you to Mary for your great customer service. I appreciate you taking the time to answer my questions. Look forward to meeting with you soon."
We responded:
"Thank you, Marsha, for your nice words and the 5-star rating. We're happy to hear you had a good experience with Mary. We can't wait to see you soon. If you have any questions, just let us know."
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Othman Jallaq

March 6, 2025

5  out of  5
rating by Othman Jallaq
"Always a pleasure working with the Jonathan Yu team"
We responded:
"Thank you, Othman, for your kind words and perfect rating. We're delighted to hear that working with us is always a pleasure for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Profile photo of Nourdine Ameur

Nourdine Ameur

March 5, 2025

5  out of  5
rating by Nourdine Ameur
"After a series of frustrating issues with my insurance, I was helped by Mary Hazelton, and she was a life saver. She talked me through each issue patiently, and really listened to my questions and concerns. Her experience and professionalism have stood out to me with each interaction we have had: truly rare qualities these days, not just in the insurance industry but in every customer service sector. Honestly, my experience with Mary is the only reason I will be staying with State Farm."
We responded:
"Nourdine, thank you for your kind words and for sharing your experience with Mary. We're thrilled to hear she made such a positive impact. Your satisfaction is our priority, and we're grateful for your continued trust in us. "
Profile photo of Jada Smith

Jada Smith

March 1, 2025

5  out of  5
rating by Jada Smith
"I needed them last minute to switch over my insurance and send me verification right before closing and Mary took care of everything happily and with urgency. I really appreciate them!!"
We responded:
"Thank you, Jada, for your fantastic review! We're glad to know that Mary was able to help you quickly and effectively. Your kind words mean so much to us. If you need any more assistance, don't hesitate to contact us anytime."
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Leona calhoun

February 26, 2025

5  out of  5
rating by Leona calhoun
"I just want the company to know what a great job Connie did she was so helpful to me I was worried about my home being insured and she assured me that everything will fine with the paper information that she sent me and I really appreciate the wonderful service she did such a great job and assisting me she's a wonderful person have a nice day thank you leona"
We responded:
"Wow, Leona, we really appreciate your kind words! Knowing that we made your insurance experience a positive one is exactly why we love what we do. "
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Coates Family

February 25, 2025

5  out of  5
rating by Coates Family
"Tori was very helpful."
We responded:
"Coates Family, thank you for your wonderful review! It means so much to us that you would recommend our agency. Your support is truly appreciated!"
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Luis Brayan

February 19, 2025

5  out of  5
rating by Luis Brayan
"The customer service was truly outstanding—kind, attentive, and impressively quick. It felt wonderful to be treated with such care and efficiency.!!"
We responded:
"Thank you for your feedback, Luis! We're thrilled you find our customer service excellent and quick. Your satisfaction means a lot to us and motivates us to keep improving. We appreciate your support!"
Profile photo of Tingting Wang

Tingting Wang

February 10, 2025

5  out of  5
rating by Tingting Wang
"Justin Law helped me promptly with professional service on my property insurance. Really appreciate his time."
We responded:
"We appreciate you, Tingting! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family!"
Profile photo of Linda Mayo

Linda Mayo

February 10, 2025

5  out of  5
rating by Linda Mayo
"Michelle Wang Welcomed me as a New StateFarm Customer and the experience was easy and relaxing. She’s a Wonderful Agent, Very Polite, Caring, and Attentive to giving the best quotes in making sure your needs are covered. I would definitely recommend StateFarm Insurance Agency above all others because after searching around they had the “BEST RATES” to fit my needs at an “AFFORDABLE PRICE”! Agent Michelle Wang is very knowledgeable and explains things to make sure you understand and satisfied with a coverage plan that best suits your needs. I was smiling and feeling like my name has just been added to a list of one big HAPPY FAMILY! The highest rating is Five Stars but I’d give Agent Michelle Wang (Ten Stars) because I’m really glad I found the Jonathan Yu StateFarm Insurance Agency located in New Albany, Ohio!"
We responded:
"Linda, thank you so much for your kind feedback! We are truly grateful to hear about your positive experience with Michelle. Your satisfaction and trust are incredibly important to us, and we genuinely appreciate having you as part of our State Farm family. "
Profile photo of Casey Hurst

Casey Hurst

February 4, 2025

5  out of  5
rating by Casey Hurst
"I had help from Tori & Franny. They were both so patient and easy to understand when it came to my coverage plans. Tori was great at being so personable with me & kind. Franny cleared up any confusion I had had well as changing a couple things on my coverage plans that benefited me! thanks again to you both!!😊"
We responded:
"We appreciate your support, Casey! Ensuring our clients receive top-quality service is always our priority, and we’re so pleased to hear we could assist you. If you ever have any questions, we’re just a phone call away!"
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Brian

January 27, 2025

5  out of  5
rating by Brian
"I really appreciate the time and patience and explanation from tori from state farm provided me with even though she's newly employed I will remain with state farm for a longer time now as long as I renews my policy with tori or someone like her thanks state farm"
We responded:
"Thank you for sharing your positive experience with Tori. We're thrilled to hear about the excellent service she provided. Your satisfaction is our priority, and we're grateful for your continued trust in us. "
Profile photo of Jen G

Jen G

January 23, 2025

5  out of  5
rating by Jen G
"Great customer service, good rates thank you"
We responded:
"Jen, thank you for your fantastic review and the 5-star rating! We're thrilled to hear you appreciated our customer service and rates. Your feedback is invaluable to us! "